When you want to give feedback to a corporation, what’s the first thing you do? If you’re like most, you search for their listing on Google or Yelp and proceed to share your thoughts. Sometimes it’s in an effort to provide praise while other instances call for the need to vent your frustrations. No matter the situation, and whether you’re interested in connecting with a particular employee or an organization as a whole, online review sites often see a ton of traffic.
Yet business owners and professional individuals may find that it’s important to see beyond this idea of an online review, citing the need to cultivate a positive online reputation as a whole. Although the majority of individuals will reference these sites before deciding to make a purchase, there’s a lot more you can do to build customer loyalty.
Thinking Outside The Box
Whether consumers utilize Facebook, Yelp, ZocDoc, or any other “traditional” review site, there’s no denying that whatever they write will have an impact on your success. However, these pieces of feedback are only a part of the puzzle, and your overall reputation can benefit from the use of additional tools.
Far too often, business owners do not claim their Google or Yelp listing, a step that allows you to have more control over the information that’s represented. A 2017 study showed that 56% of organizations failed to use this tool from Google and 66% never claimed their Yelp listing. Think about all of the online reviews that you’ve received complaining that you weren’t open when Google said you were, especially when they had your hours of operation listed incorrectly – if a simple set of steps to claim your listing could alleviate these issues, wouldn’t it be worth it?
A Social Media Presence
Beyond just Google or Yelp, companies and individuals can benefit from creating an identity on any number of other platforms including Facebook, Instagram, Twitter, and more. If you have an incredibly unique business name it may not be as critical, but those with the potential to have someone else claim their spot on these channels would be wise to take action sooner rather than later.
Remember, social media isn’t a “set it and forget it” type of approach to managing your online reputation. Depending on your customer base, you might find that you receive a fair amount of engagement, and responding to comments, questions, and private messages in a timely fashion will be critical.
If you’re looking for a new and different way to help boost your online presence, consider creating a profile on Completed.com as well. With the ability to have others submit praise and constructive criticism on an individual basis, it’s a great way for business owners, employees, and independent professionals to grow their online reputation and become a reputable resource within their specific industry.
Having been bitten by the writing bug at the young age of 6, Courtney gets to live her dream every day by creating content for a wide range of clients. When she’s not typing away at the computer, she loves spending time with her two sons in the Pacific NW.